At the first AnyKey workshop (September 2015), one of the major themes participants identified as posing serious challenges to diverse participation in esports was that of harassment. As we noted in the white paper for that event: “Many participants (particularly those who are public-facing) spoke of the ongoing gauntlet of abuse and harassment they face. This can range from online chat at sites broadcasting competitions to other social media platforms like Twitter or various websites. Many organizations do not moderate their channels (often hundreds of messages per minute), which conveys the message that all speech ought to be allowed in the space. Live-streamers (who are also often pro players) regularly spend multiple hours per day behind the camera broadcasting online to thousands of viewers. They often rely heavily on volunteer moderators for assistance, but the volume of comments makes this task difficult” (see AnyKey White Paper #1 – Women In Esports for the full report).
A major goal for our second workshop (April 2016) was to pick up on this theme and do a deeper dive, looking for models, examples, and strategies that might be undertaken to tackle the issue of online harassment and address the daunting task of online community moderation.
To read more, download AnyKey’s third White Paper here.